Job Purpose:

The Patient Registration Representative is responsible for registering new and existing patients, handling patient payments and questions about bills, and providing timely and accurate information to patients and customers.

Primary Duties and Responsibilities:

• Greets patients and families as they arrive to the clinic

• Directs patients. Monitors lobby and waiting room areas

• Directs non patient visitors to their destination

• Provides assistance to patients using check-in kiosks

• Communicates wait times with patients when necessary

• Creates new and updates existing patient charts; verifies patient demographics

• Collects co-pays and verifies correct insurance information 

• Addresses patient questions regarding eligibility and/or balance concerns 

• Answers incoming calls in a friendly and professional manner

Competencies:

• Service: We align our actions and decision making with the organization’s guiding platform keeping our patients at the center of all we do.

• Change Agent: We support and contribute to positive change in the organization.

• Communication and Interpersonal Relations: We communicate honestly and with compassion to build connections with our patients and each other.

• Effectiveness: We take ownership of work, doing the right thing for our customer and doing it well.

Organizational Culture:

All OrthoIllinois employees focus on service by putting the mission, vision, and value statements into practice and using the guiding principles of Compassion, Respect, Trust, Integrity, Innovation, Education Fiscal Responsibility, Practice Independence, Accountability, and Empowerment to direct their interactions and decision making. Employees promote and model the service standards to create lasting impressions, extraordinary moments, exceptional on-stage experiences, and meaningful and compassionate connections.

Education and Experience Requirements:

• High School Diploma or GED 

• A minimum of one year of experience in a similar position and/or performing similar tasks

• Working knowledge of Microsoft and Google Suite

• Fluency in speaking Spanish preferred 

Environmental/Working Conditions: 

Working environment is in an office/clinic setting. Consistent work hours outside of normal business hours, including evenings and weekends. 

Physical/Mental Demands:

• Sitting and standing for extended periods of time

• Lifting, carrying and/or moving objects up to 20 pounds in a manner consistent with most office environments

• Finger dexterity for typing on a keyboard and using a mouse for extended periods of time

• Vision (e.g., depth perception, color vision, strong vision up close); hearing (e.g., high pitch sounds, soft or distant sounds)

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.